============================ Magnum Troubleshooting Guide ============================ This guide is intended for users who use Magnum to deploy and manage clusters of hosts for a Container Orchestration Engine. It describes common failure conditions and techniques for troubleshooting. To help the users quickly identify the relevant information, the guide is organized as a list of failure symptoms: each has some suggestions with pointers to the details for troubleshooting. A separate section `for developers`_ describes useful techniques such as debugging unit tests and gate tests. ================ Failure symptoms ================ My cluster-create takes a really long time If you are using devstack on a small VM, cluster-create will take a long time and may eventually fail because of insufficient resources. Another possible reason is that a process on one of the nodes is hung and heat is still waiting on the signal. In this case, it will eventually fail with a timeout, but since heat has a long default timeout, you can look at the `heat stacks`_ and check the WaitConditionHandle resources. My cluster-create fails with error: "Failed to create trustee XXX in domain XXX" Check the `trustee for cluster`_ Kubernetes cluster-create fails Check the `heat stacks`_, log into the master nodes and check the `Kubernetes services`_ and `etcd service`_. Swarm cluster-create fails Check the `heat stacks`_, log into the master nodes and check the `Swarm services`_ and `etcd service`_. Mesos cluster-create fails Check the `heat stacks`_, log into the master nodes and check the `Mesos services`_. I get the error "Timed out waiting for a reply" when deploying a pod Verify the `Kubernetes services`_ and `etcd service`_ are running on the master nodes. I deploy pods on Kubernetes cluster but the status stays "Pending" The pod status is "Pending" while the Docker image is being downloaded, so if the status does not change for a long time, log into the minion node and check for `Cluster internet access`_. I deploy pods and services on Kubernetes cluster but the app is not working The pods and services are running and the status looks correct, but if the app is performing communication between pods through services, verify `Kubernetes networking`_. Swarm cluster is created successfully but I cannot deploy containers Check the `Swarm services`_ and `etcd service`_ on the master nodes. Mesos cluster is created successfully but I cannot deploy containers on Marathon Check the `Mesos services`_ on the master node. I get a "Protocol violation" error when deploying a container For Kubernetes, check the `Kubernetes services`_ to verify that kube-apiserver is running to accept the request. Check `TLS`_ and `Barbican service`_. My cluster-create fails with a resource error on docker_volume Check for available volume space on Cinder and the `request volume size`_ in the heat template. Run "nova volume-list" to check the volume status. ======================= Troubleshooting details ======================= Heat stacks ----------- *To be filled in* A cluster is deployed by a set of heat stacks: one top level stack and several nested stack. The stack names are prefixed with the cluster name and the nested stack names contain descriptive internal names like *kube_masters*, *kube_minions*. To list the status of all the stacks for a cluster: heat stack-list -n | grep *cluster-name* If the cluster has failed, then one or more of the heat stacks would have failed. From the stack list above, look for the stacks that failed, then look for the particular resource(s) that failed in the failed stack by: heat resource-list *failed-stack-name* | grep "FAILED" The resource_type of the failed resource should point to the OpenStack service, e.g. OS::Cinder::Volume. Check for more details on the failure by: heat resource-show *failed-stack-name* *failed-resource-name* The resource_status_reason may give an indication on the failure, although in some cases it may only say "Unknown". If the failed resource is OS::Heat::WaitConditionHandle, this indicates that one of the services that are being started on the node is hung. Log into the node where the failure occurred and check the respective `Kubernetes services`_, `Swarm services`_ or `Mesos services`_. If the failure is in other scripts, look for them as `Heat software resource scripts`_. Trustee for cluster ------------------- When a user creates a cluster, Magnum will dynamically create a service account for the cluster. The service account will be used by the cluster to access the OpenStack services (i.e. Neutron, Swift, etc.). A trust relationship will be created between the user who created the cluster (the "trustor") and the service account created for the cluster (the "trustee"). For details, please refer `_. If Magnum fails to create the trustee, check the magnum config file (usually in /etc/magnum/magnum.conf). Make sure 'trustee_*' and 'auth_uri' are set and their values are correct: [keystone_authtoken] auth_uri = http://controller:5000/v3 ... [trust] trustee_domain_admin_password = XXX trustee_domain_admin_id = XXX trustee_domain_id = XXX If the 'trust' group is missing, you might need to create the trustee domain and the domain admin: .. code-block:: bash source /opt/stack/devstack/accrc/admin/admin export OS_IDENTITY_API_VERSION=3 unset OS_AUTH_TYPE openstack domain create magnum openstack user create trustee_domain_admin --password=secret \ --domain=magnum openstack role add --user=trustee_domain_admin --user-domain magnum --domain=magnum admin source /opt/stack/devstack/functions export MAGNUM_CONF=/etc/magnum/magnum.conf iniset $MAGNUM_CONF trust trustee_domain_id \ $(openstack domain show magnum | awk '/ id /{print $4}') iniset $MAGNUM_CONF trust trustee_domain_admin_id \ $(openstack user show trustee_domain_admin | awk '/ id /{print $4}') iniset $MAGNUM_CONF trust trustee_domain_admin_password secret Then, restart magnum-api and magnum-cond to pick up the new configuration. If the problem still exists, you might want to manually verify your domain admin credential to ensure it has the right privilege. To do that, run the script below with the credentials replaced (you must use the IDs where specified). If it fails, that means the credential you provided is invalid. .. code-block:: python from keystoneauth1.identity import v3 as ka_v3 from keystoneauth1 import session as ka_session from keystoneclient.v3 import client as kc_v3 auth = ka_v3.Password( auth_url=YOUR_AUTH_URI, user_id=YOUR_TRUSTEE_DOMAIN_ADMIN_ID, domain_id=YOUR_TRUSTEE_DOMAIN_ID, password=YOUR_TRUSTEE_DOMAIN_ADMIN_PASSWORD) session = ka_session.Session(auth=auth) domain_admin_client = kc_v3.Client(session=session) user = domain_admin_client.users.create( name='anyname', password='anypass') TLS --- *To be filled in* Barbican service ---------------- *To be filled in* Cluster internet access ----------------------- The nodes for Kubernetes, Swarm and Mesos are connected to a private Neutron network, so to provide access to the external internet, a router connects the private network to a public network. With devstack, the default public network is "public", but this can be replaced by the parameter "external-network" in the ClusterTemplate. The "public" network with devstack is actually not a real external network, so it is in turn routed to the network interface of the host for devstack. This is configured in the file local.conf with the variable PUBLIC_INTERFACE, for example:: PUBLIC_INTERFACE=eth1 If the route to the external internet is not set up properly, the ectd discovery would fail (if using public discovery) and container images cannot be downloaded, among other failures. First, check for connectivity to the external internet by pinging an external IP (the IP shown here is an example; use an IP that works in your case):: ping 8.8.8.8 If the ping fails, there is no route to the external internet. Check the following: - Is PUBLIC_INTERFACE in devstack/local.conf the correct network interface? Does this interface have a route to the external internet? - If "external-network" is specified in the ClusterTemplate, does this network have a route to the external internet? - Is your devstack environment behind a firewall? This can be the case for some enterprises or countries. In this case, consider using a `proxy server `_. - Is the traffic blocked by the security group? Check the `rules of security group `_. - Is your host NAT'ing your internal network correctly? Check your host `iptables `_. - Use *tcpdump* for `networking troubleshooting `_. You can run *tcpdump* on the interface *docker0, flannel0* and *eth0* on the node and then run *ping* to see the path of the message from the container. If ping is successful, check that DNS is working:: wget google.com If DNS works, you should get back a few lines of HTML text. If the name lookup fails, check the following: - Is the DNS entry correct in the subnet? Try "neutron subnet-show " for the private subnet and check dns_nameservers. The IP should be either the default public DNS 8.8.8.8 or the value specified by "dns-nameserver" in the ClusterTemplate. - If you are using your own DNS server by specifying "dns-nameserver" in the ClusterTemplate, is it reachable and working? - More help on `DNS troubleshooting `_. Kubernetes networking --------------------- The networking between pods is different and separate from the neutron network set up for the cluster. Kubernetes presents a flat network space for the pods and services and uses different network drivers to provide this network model. It is possible for the pods to come up correctly and be able to connect to the external internet, but they cannot reach each other. In this case, the app in the pods may not be working as expected. For example, if you are trying the `redis example `_, the key:value may not be replicated correctly. In this case, use the following steps to verify the inter-pods networking and pinpoint problems. Since the steps are specific to the network drivers, refer to the particular driver being used for the cluster. Using Flannel as network driver ............................... Flannel is the default network driver for Kubernetes clusters. Flannel is an overlay network that runs on top of the neutron network. It works by encapsulating the messages between pods and forwarding them to the correct node that hosts the target pod. First check the connectivity at the node level. Log into two different minion nodes, e.g. node A and node B, run a docker container on each node, attach to the container and find the IP. For example, on node A:: sudo docker run -it alpine # ip -f inet -o a | grep eth0 | awk '{print $4}' 10.100.54.2/24 Similarly, on node B:: sudo docker run -it alpine # ip -f inet -o a | grep eth0 | awk '{print $4}' 10.100.49.3/24 Check that the containers can see each other by pinging from one to another. On node A:: # ping 10.100.49.3 PING 10.100.49.3 (10.100.49.3): 56 data bytes 64 bytes from 10.100.49.3: seq=0 ttl=60 time=1.868 ms 64 bytes from 10.100.49.3: seq=1 ttl=60 time=1.108 ms Similarly, on node B:: # ping 10.100.54.2 PING 10.100.54.2 (10.100.54.2): 56 data bytes 64 bytes from 10.100.54.2: seq=0 ttl=60 time=2.678 ms 64 bytes from 10.100.54.2: seq=1 ttl=60 time=1.240 ms If the ping is not successful, check the following: - Is neutron working properly? Try pinging between the VMs. - Are the docker0 and flannel0 interfaces configured correctly on the nodes? Log into each node and find the Flannel CIDR by:: cat /run/flannel/subnet.env | grep FLANNEL_SUBNET FLANNEL_SUBNET=10.100.54.1/24 Then check the interfaces by:: ifconfig flannel0 ifconfig docker0 The correct configuration should assign flannel0 with the "0" address in the subnet, like *10.100.54.0*, and docker0 with the "1" address, like *10.100.54.1*. - Verify the IP's assigned to the nodes as found above are in the correct Flannel subnet. If this is not correct, the docker daemon is not configured correctly with the parameter *--bip*. Check the systemd service for docker. - Is Flannel running properly? check the `Running Flannel`_. - Ping and try `tcpdump `_ on each network interface along the path between two nodes to see how far the message is able to travel. The message path should be as follows: 1. Source node: docker0 2. Source node: flannel0 3. Source node: eth0 4. Target node: eth0 5. Target node: flannel0 6. Target node: docker0 If ping works, this means the flannel overlay network is functioning correctly. The containers created by Kubernetes for pods will be on the same IP subnet as the containers created directly in Docker as above, so they will have the same connectivity. However, the pods still may not be able to reach each other because normally they connect through some Kubernetes services rather than directly. The services are supported by the kube-proxy and rules inserted into the iptables, therefore their networking paths have some extra hops and there may be problems here. To check the connectivity at the Kubernetes pod level, log into the master node and create two pods and a service for one of the pods. You can use the examples provided in the directory */etc/kubernetes/examples/* for the first pod and service. This will start up an nginx container and a Kubernetes service to expose the endpoint. Create another manifest for a second pod to test the endpoint:: cat > alpine.yaml << END apiVersion: v1 kind: Pod metadata: name: alpine spec: containers: - name: alpine image: alpine args: - sleep - "1000000" END kubectl create -f /etc/kubernetes/examples/pod-nginx-with-label.yaml kubectl create -f /etc/kubernetes/examples/service.yaml kubectl create -f alpine.yaml Get the endpoint for the nginx-service, which should route message to the pod nginx:: kubectl describe service nginx-service | grep -e IP: -e Port: IP: 10.254.21.158 Port: 8000/TCP Note the IP and port to use for checking below. Log into the node where the *alpine* pod is running. You can find the hosting node by running this command on the master node:: kubectl get pods -o wide | grep alpine | awk '{print $6}' k8-gzvjwcooto-0-gsrxhmyjupbi-kube-minion-br73i6ans2b4 To get the IP of the node, query Nova on devstack:: nova list On this hosting node, attach to the *alpine* container:: export DOCKER_ID=`sudo docker ps | grep k8s_alpine | awk '{print $1}'` sudo docker exec -it $DOCKER_ID sh From the *alpine* pod, you can try to reach the nginx pod through the nginx service using the IP and Port found above:: wget 10.254.21.158:8000 If the connection is successful, you should receive the file *index.html* from nginx. If the connection is not successful, you will get an error message like::xs wget: can't connect to remote host (10.100.54.9): No route to host In this case, check the following: - Is kube-proxy running on the nodes? It runs as a container on each node. check by logging in the minion nodes and run:: sudo docker ps | grep k8s_kube-proxy - Check the log from kube-proxy by running on the minion nodes:: export PROXY=`sudo docker ps | grep "hyperkube proxy" | awk '{print $1}'` sudo docker logs $PROXY - Try additional `service debugging `_. To see what's going during provisioning:: kubectl get events To get information on a service in question:: kubectl describe services etcd service ------------ The etcd service is used by many other components for key/value pair management, therefore if it fails to start, these other components will not be running correctly either. Check that etcd is running on the master nodes by:: sudo service etcd status -l If it is running correctly, you should see that the service is successfully deployed:: Active: active (running) since .... The log message should show the service being published:: etcdserver: published {Name:10.0.0.5 ClientURLs:[http://10.0.0.5:2379]} to cluster 3451e4c04ec92893 In some cases, the service may show as *active* but may still be stuck in discovery mode and not fully operational. The log message may show something like:: discovery: waiting for other nodes: error connecting to https://discovery.etcd.io, retrying in 8m32s If this condition persists, check for `Cluster internet access`_. If the daemon is not running, the status will show the service as failed, something like:: Active: failed (Result: timeout) In this case, try restarting etcd by:: sudo service etcd start If etcd continues to fail, check the following: - Check the log for etcd:: sudo journalctl -u etcd - etcd requires discovery, and the default discovery method is the public discovery service provided by etcd.io; therefore, a common cause of failure is that this public discovery service is not reachable. Check by running on the master nodes:: source /etc/sysconfig/heat-params curl $ETCD_DISCOVERY_URL You should receive something like:: {"action":"get", "node":{"key":"/_etcd/registry/00a6b00064174c92411b0f09ad5466c6", "dir":true, "nodes":[ {"key":"/_etcd/registry/00a6b00064174c92411b0f09ad5466c6/7d8a68781a20c0a5", "value":"10.0.0.5=http://10.0.0.5:2380", "modifiedIndex":978239406, "createdIndex":978239406}], "modifiedIndex":978237118, "createdIndex":978237118} } The list of master IP is provided by Magnum during cluster deployment, therefore it should match the current IP of the master nodes. If the public discovery service is not reachable, check the `Cluster internet access`_. Running Flannel --------------- When deploying a COE, Flannel is available as a network driver for certain COE type. Magnum currently supports Flannel for a Kubernetes or Swarm cluster. Flannel provides a flat network space for the containers in the cluster: they are allocated IP in this network space and they will have connectivity to each other. Therefore, if Flannel fails, some containers will not be able to access services from other containers in the cluster. This can be confirmed by running *ping* or *curl* from one container to another. The Flannel daemon is run as a systemd service on each node of the cluster. To check Flannel, run on each node:: sudo service flanneld status If the daemon is running, you should see that the service is successfully deployed:: Active: active (running) since .... If the daemon is not running, the status will show the service as failed, something like:: Active: failed (Result: timeout) .... or:: Active: inactive (dead) .... Flannel daemon may also be running but not functioning correctly. Check the following: - Check the log for Flannel:: sudo journalctl -u flanneld - Since Flannel relies on etcd, a common cause for failure is that the etcd service is not running on the master nodes. Check the `etcd service`_. If the etcd service failed, once it has been restored successfully, the Flannel service can be restarted by:: sudo service flanneld restart - Magnum writes the configuration for Flannel in a local file on each master node. Check for this file on the master nodes by:: cat /etc/sysconfig/flannel-network.json The content should be something like:: { "Network": "10.100.0.0/16", "Subnetlen": 24, "Backend": { "Type": "udp" } } where the values for the parameters must match the corresponding parameters from the ClusterTemplate. Magnum also loads this configuration into etcd, therefore, verify the configuration in etcd by running *etcdctl* on the master nodes:: . /etc/sysconfig/flanneld etcdctl get $FLANNEL_ETCD_KEY/config - Each node is allocated a segment of the network space. Check for this segment on each node by:: grep FLANNEL_SUBNET /run/flannel/subnet.env The containers on this node should be assigned an IP in this range. The nodes negotiate for their segment through etcd, and you can use *etcdctl* on the master node to query the network segment associated with each node:: . /etc/sysconfig/flanneld for s in `etcdctl ls $FLANNEL_ETCD_KEY/subnets` do echo $s etcdctl get $s done /atomic.io/network/subnets/10.100.14.0-24 {"PublicIP":"10.0.0.5"} /atomic.io/network/subnets/10.100.61.0-24 {"PublicIP":"10.0.0.6"} /atomic.io/network/subnets/10.100.92.0-24 {"PublicIP":"10.0.0.7"} Alternatively, you can read the full record in ectd by:: curl http://:2379/v2/keys/coreos.com/network/subnets You should receive a JSON snippet that describes all the segments allocated. - This network segment is passed to Docker via the parameter *--bip*. If this is not configured correctly, Docker would not assign the correct IP in the Flannel network segment to the container. Check by:: cat /run/flannel/docker ps -aux | grep docker - Check the interface for Flannel:: ifconfig flannel0 The IP should be the first address in the Flannel subnet for this node. - Flannel has several different backend implementations and they have specific requirements. The *udp* backend is the most general and have no requirement on the network. The *vxlan* backend requires vxlan support in the kernel, so ensure that the image used does provide vxlan support. The *host-gw* backend requires that all the hosts are on the same L2 network. This is currently met by the private Neutron subnet created by Magnum; however, if other network topology is used instead, ensure that this requirement is met if *host-gw* is used. Current known limitation: the image fedora-21-atomic-5.qcow2 has Flannel version 0.5.0. This version has known bugs that prevent the backend vxland and host-gw to work correctly. Only the backend udp works for this image. Version 0.5.3 and later should work correctly. The image fedora-21-atomic-7.qcow2 has Flannel version 0.5.5. Kubernetes services ------------------- *To be filled in* (How to introspect k8s when heat works and k8s does not) Additional `Kubenetes troubleshooting guide `_ is available. Swarm services -------------- *To be filled in* (How to check on a swarm cluster: see membership information, view master, agent containers) Mesos services -------------- *To be filled in* Barbican issues --------------- *To be filled in* Docker CLI ---------- *To be filled in* Request volume size ------------------- *To be filled in* Heat software resource scripts ------------------------------ *To be filled in* ============== For Developers ============== This section is intended to help with issues that developers may run into in the course of their development adventures in Magnum. Troubleshooting in Gate ----------------------- Simulating gate tests *Note*: This is adapted from Devstack Gate's `README`_ which is worth a quick read to better understand the following) #. Boot a VM like described in the Devstack Gate's `README`_ . #. Provision this VM like so:: apt-get update \ && apt-get upgrade -y \ # Kernel upgrade, as recommended by README, select to keep existing grub config && apt-get install -y git tmux vim \ && git clone https://git.openstack.org/openstack-infra/system-config \ && system-config/install_puppet.sh && system-config/install_modules.sh \ && puppet apply \ --modulepath=/root/system-config/modules:/etc/puppet/modules \ -e "class { openstack_project::single_use_slave: install_users => false, ssh_key => \"$( cat .ssh/authorized_keys | awk '{print $2}' )\" }" \ && echo "jenkins ALL=(ALL) NOPASSWD:ALL" >> /etc/sudoers \ && cat ~/.ssh/authorized_keys >> /home/jenkins/.ssh/authorized_keys #. Compare ``~/.ssh/authorized_keys`` and ``/home/jenkins/.ssh/authorized_keys``. Your original public SSH key should now be in ``/home/jenkins/.ssh/authorized_keys``. If it's not, explicitly copy it (this can happen if you spin up a using ``--key-name ``, for example). #. Assuming all is well up to this point, now it's time to ``reboot`` into the latest kernel #. Once you're done booting into the new kernel, log back in as ``jenkins`` user to continue with setting up the simulation. #. Now it's time to set up the workspace:: export REPO_URL=https://git.openstack.org export WORKSPACE=/home/jenkins/workspace/testing export ZUUL_URL=/home/jenkins/workspace-cache2 export ZUUL_REF=HEAD export ZUUL_BRANCH=master export ZUUL_PROJECT=openstack/magnum mkdir -p $WORKSPACE git clone $REPO_URL/$ZUUL_PROJECT $ZUUL_URL/$ZUUL_PROJECT \ && cd $ZUUL_URL/$ZUUL_PROJECT \ && git checkout remotes/origin/$ZUUL_BRANCH #. At this point, you may be wanting to test a specific change. If so, you can pull down the changes in ``$ZUUL_URL/$ZUUL_PROJECT`` directory:: cd $ZUUL_URL/$ZUUL_PROJECT \ && git fetch https://review.openstack.org/openstack/magnum refs/changes/83/247083/12 && git checkout FETCH_HEAD #. Now you're ready to pull down the ``devstack-gate`` scripts that will let you run the gate job on your own VM:: cd $WORKSPACE \ && git clone --depth 1 $REPO_URL/openstack-infra/devstack-gate #. And now you can kick off the job using the following script (the ``devstack-gate`` documentation suggests just copying from the job which can be found in the `project-config `_ repository), naturally it should be executable (``chmod u+x ``):: #!/bin/bash -xe cat > clonemap.yaml << EOF clonemap: - name: openstack-infra/devstack-gate dest: devstack-gate EOF /usr/zuul-env/bin/zuul-cloner -m clonemap.yaml --cache-dir /opt/git \ git://git.openstack.org \ openstack-infra/devstack-gate export PYTHONUNBUFFERED=true export DEVSTACK_GATE_TIMEOUT=240 # bump this if you see timeout issues. Default is 120 export DEVSTACK_GATE_TEMPEST=0 export DEVSTACK_GATE_NEUTRON=1 # Enable tempest for tempest plugin export ENABLED_SERVICES=tempest export BRANCH_OVERRIDE="default" if [ "$BRANCH_OVERRIDE" != "default" ] ; then export OVERRIDE_ZUUL_BRANCH=$BRANCH_OVERRIDE fi export PROJECTS="openstack/magnum $PROJECTS" export PROJECTS="openstack/python-magnumclient $PROJECTS" export PROJECTS="openstack/barbican $PROJECTS" export DEVSTACK_LOCAL_CONFIG="enable_plugin magnum git://git.openstack.org/openstack/magnum stable/ocata" export DEVSTACK_LOCAL_CONFIG+=$'\n'"enable_plugin ceilometer git://git.openstack.org/openstack/ceilometer stable/ocata" # Keep localrc to be able to set some vars in post_test_hook export KEEP_LOCALRC=1 function gate_hook { cd /opt/stack/new/magnum/ ./magnum/tests/contrib/gate_hook.sh api # change this to swarm to run swarm functional tests or k8s to run kubernetes functional tests } export -f gate_hook function post_test_hook { source $BASE/new/devstack/accrc/admin/admin cd /opt/stack/new/magnum/ ./magnum/tests/contrib/post_test_hook.sh api # change this to swarm to run swarm functional tests or k8s to run kubernetes functional tests } export -f post_test_hook cp devstack-gate/devstack-vm-gate-wrap.sh ./safe-devstack-vm-gate-wrap.sh ./safe-devstack-vm-gate-wrap.sh Helpful nuances about the Devstack Gate * Main job is in ``project-config``'s `magnum.yaml `_. * Must modify parameters passed in since those are escaped: * Anything with ``{}`` should be set as an environment variable * Anything with ``{{ }}`` should have those brackets changed to single brackets - ``{}``. * As with the documentation for Devstack Gate, you can just create a new file for the job you want, paste in what you want, then ``chmod u+x `` and run it. * Parameters can be found in `projects.yaml `_. This file changes a lot, so it's more reliable to say that you can search for the magnum jobs where you'll see examples of what gets passed in. * Three jobs are usually run as a part of Magnum gate, all of with are found in ``project-config``'s `macros.yml `_: * link-logs * net-info * devstack-checkout * After you run a job, it's ideal to clean up and start over with a fresh VM to best simulate the Devstack Gate environment. .. _README: https://github.com/openstack-infra/devstack-gate/blob/master/README.rst#simulating-devstack-gate-tests P