diff --git a/doc/source/index.rst b/doc/source/index.rst
index d17f449..189802c 100644
--- a/doc/source/index.rst
+++ b/doc/source/index.rst
@@ -23,7 +23,8 @@ instead a user or developer looking for API documentation, see
      <https://twitter.com/openstackinfra>`_ on Twitter.
    * the topic in IRC
 
-   If you notice problems, report them via #openstack-infra on IRC or
+   If you notice problems, report them via
+   :ref:`#openstack-infra on IRC <irc-technical-support>` or
    use the `OpenStack-Infra mailing list
    <http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-infra>`_.
 
diff --git a/doc/source/irc.rst b/doc/source/irc.rst
index 8cf90ab..f522bbc 100644
--- a/doc/source/irc.rst
+++ b/doc/source/irc.rst
@@ -65,6 +65,8 @@ lines floods the channel and makes other communication difficult.
 
 .. _pastebin service: http://paste.openstack.org/
 
+.. _irc-technical-support:
+
 Technical Support
 -----------------
 
@@ -75,6 +77,10 @@ OpenStack project, the channel can be quite busy. However, they are there to
 help, so if you have issues, asking in ``#openstack-infra`` is completely
 appropriate. Just remember that it's best to just ask your question, and that
 sometimes it might be extra busy so you might need to be patient.
+If there is an issue that seems to require urgent attention by someone with
+access to one of the servers, you can mention ``infra-root`` in your message.
+Likewise, if you would like to get the attention of the core reviewers for
+one of our configuration repositories, use the keyword ``config-core``.
 
 Persistent Clients and IRC Bouncers
 -----------------------------------