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+++ b/doc/source/index.rst
@@ -45,6 +45,14 @@ Maintenance guides
 
    maintenance/upgrading
 
+User guide
+----------
+
+.. toctree::
+   :maxdepth: 2
+
+   user/index
+
 Launchpad Migration guides
 --------------------------
 .. toctree::
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--- /dev/null
+++ b/doc/source/user/index.rst
@@ -0,0 +1,7 @@
+============
+ User Guide
+============
+
+.. toctree::
+
+   theory
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+=========================================
+ Things that StoryBoard does differently
+=========================================
+
+If you've been using Launchpad on your project, by now you're probably
+aware of its norms and idiosyncracies. It can be hard to envisage
+different ways of doing the same tasks when thinking in terms of
+things that are possible in Launchpad, so this post aims to give an
+overview of some of the interesting new features in StoryBoard that
+don't have a Launchpad equivalent.
+
+StoryBoard has been custom designed to fit the OpenStack use-case, and
+so has several features built specifically around the OpenStack
+community's needs. This post explains some of the key new things, so
+that you can get familiar with the terminology, and construct
+workflows that suit you -- hopefully by the end, you'll be as excited
+as we are!
+
+The REST API
+============
+
+StoryBoard has been developed with an API-first approach. What does
+this mean? Well, at its core, StoryBoard has a python API. This then
+plugs into a database, and can get information from it (or transmit
+information to it). The StoryBoard API can then be accessed from
+various clients, so that users can interact with some given database.
+
+This means StoryBoard's features are first built on the API side, and
+are then expressed in various clients. You can do more in the API than
+in any given UI, since the UI just expresses the API.
+
+Why does that matter?
+
+Custom scripts! Custom UIs! If you can express it in a script, you can
+fetch the data from StoryBoard. You don't have to rely on features in
+any current UI if you have a niche request, and it's possible to build
+your own new UI (or dashboard) if you want. You can also get info from
+the commandline on the fly with a tool like curl.
+
+There are some docs to illustrate usage here:
+
+http://docs.openstack.org/infra/storyboard/webapi/v1.html
+
+Moreover, as our API is generally RESTful, it's straightforward to
+guess how to do things, and compatible with a lot of other tools with
+minimal tinkering. Here are some sample, heavily commented scripts for
+one simple example (commandline) interface, a python client:
+
+https://review.openstack.org/#/c/371620/
+
+There is also a much more fully-featured and interactive commandline
+StoryBoard interface named boartty in progress over here, that jeblair
+wrote on a plane:
+
+.. image:: boartty-3.png
+
+The long and short of it is, if you know how to display data from a
+REST API, you can display data from a StoryBoard instance.
+
+You can do some fun things with this. For example, you could use
+pygame if you wanted to depict stories as moving platforms or
+something (I have publically said I'll try this, so I guess I've got
+to follow through at some point). On that note, if anyone feels like
+hacking something up, please tell us; we'd love it. Our irc channel is
+irreverent and procrastinatory. You can find us in #storyboard.
+
+Worklists and Boards
+====================
+
+StoryBoard introduces some new data models to meet the complex needs
+of OpenStack.
+
+Worklists are arbitrary groupings of stories and/or tasks with
+whatever title the user wants. Each 'item' (story or task) is placed
+on a 'card' on the worklist. Here is an example:
+
+.. image:: example-worklist.png
+
+A worklist can be handy as a personal todo list. Anyone can make a
+worklist, and the creator can decide who (if anyone) else can view and
+edit it. It is possible to either populate a worklist manually, or
+automatically populate it with stories or tasks that fulfil some
+criteria (eg: 'assigned to Alice'. Here are some example filter
+criterai for an automatic worklist:
+
+.. image:: example-automatic-worklist-filters.png
+
+We also have boards, which are akin to collections of
+worklists. Here's an example:
+
+.. image:: example-board.png
+
+You can name 'lanes' (lists) in the board what you want, and either
+populate them as a visualisation of some data by making them
+'automatic' (like worklists, populate them with stories or tasks that
+meet some criteria), or manually move cards to and from non-automatic
+lanes. This means you can use boards to visualise data, or you can use
+them for a workflow like kanban if that's your thing. So, for example,
+you might group various stories in different lanes according to
+criteria, and then the board would function as an 'epic', tracking the
+status of multiple stories. You can give a board a markdown
+description if you want to provide more detail on the background. You
+can even take a hybrid approach where you write custom scripts to move
+cards around based on certain conditions.
+
+Permissions for boards work the same way as worklist permissions. A
+public board or worklist is visible to all, and editable for users and
+owners. A private board or worklist is only visible to its users and
+owners. Users can move and delete cards, but only owners can delete
+lanes or change the metadata of the board itself (eg: its title or
+description).
+
+Complex Priority
+================
+
+We already wrote a massive email on this, intended as a thorough
+overview, so we are going to shamelessly copy and paste it here. The
+crux is that in StoryBoard, it's possible for different people to say
+'this is a priority for us', so that a task can have different
+priorities, tailored to different audiences.
+
+So, why is this useful?
+
+Previously, StoryBoard allowed users to assign one priority to each
+task ('high', 'medium' or 'low'). The implementation meant that anyone
+could change a task's priority, and this would be seen by everyone
+viewing the task. There was no way to say 'you can only change this
+priority if you have discussed this on irc and it has been agreed
+among the project team', etc. This meant that people with no context
+could alter global priority of tasks. Also, two different groups might
+prioritize tasks differently, and this could result in long
+prioritization sessions, where the real question was 'whose priorities
+matter most?' (and often the answer was 'it depends on who the
+audience is', so these arguments would result in a stalemate)
+
+So, StoryBoard now has a way to say 'this task matters to me'. We use
+worklists to express priority: if you manually add tasks to a
+worklist, you can drag and drop them in order of priority. This has
+the side effect that you can see how prioritizing one task affects the
+priority of other tasks; you can only have one item at the top, and
+putting anything high on the list will push other things down. It is
+possible for others to subscribe to the worklists of those individuals
+or teams whose priorities they care about; then, whenever they browse
+to a story, they will see if any of the tasks are on those lists, and
+what position the tasks are on the list.
+
+Worklists have permissions, so it is possible to set up a project team
+list on which items can only be moved by contributors selected by core
+reviewers, etc. This stops everyone changing the priority of tasks
+without discussion.
+
+This is very new, and we're excited to see how people use it. We've
+lost some ease in assigning priority in favour of finer grained
+representation of priority. In the past, StoryBoard did show lots of
+different people's priorities, it just didn't offer any way of
+tracking whose priorities were whose. So this makes things more open
+and explicit. We hope to tailor the implementation based on user
+feedback, and these are the first steps! :)
+
+Here's an example workflow for a project team:
+
+#. Make a worklist:
+
+   .. image:: create-worklist.png
+
+#. Subscribe to it:
+
+   .. image:: subscribe-worklist.png
+
+#. Next, make a list of tasks you care about from existing stories, by
+   adding cards to the worklist:
+
+   .. image:: add-card-to-worklist.png
+
+   .. image:: add-task-to-worklist.png
+
+#. and save it:
+
+   .. image:: save-worklist.png
+
+It will look something like this:
+
+.. image:: worklist-after-adding-tasks.png
+
+You can select users who are allowed to move things on the
+worklist. To do so, edit the worklist:
+
+.. image:: edit-worklist-perms-1.png
+
+and add people whom you want to be able to interact with the worklist,
+eg: to add users:
+
+.. image:: edit-worklist-perms-2.png
+
+You can drag and drop tasks in order of priority
+
+.. image:: drag-n-drop-on-worklist.png
+
+This lets anyone who views your worklist see the priority of your
+tasks, and anyone who subscribes to it see the priority of those tasks
+when viewing affected stories.
+
+You can also do it the other way round, adding existing stories to a
+worklist you care about as you see them:
+
+Browse to a story with a task you care about, and click the arrow next
+to that task to expand detailed information and options for it:
+
+.. image:: add-task-to-worklist-1.png
+
+Then the 'add to worklist' button:
+
+.. image:: add-task-to-worklist-2.png
+
+And add the task to your chosen worklist for team priorities:
+
+.. image:: add-task-to-worklist-3.png
+
+.. image:: add-task-to-worklist-4.png
+
+If you go back to your worklist, that task will now be there!
+
+.. image:: add-task-to-worklist-5.png
+
+On a story, tasks that feature in subscribed worklists will appear on
+the top-right, along with their position in the worklist:
+
+.. image:: worklist-subs-on-story.png
+
+If you are not subscribed to any worklists containing tasks from the
+story (or the story itself), that space will be empty, since we only
+display this information to people who want it:
+
+.. image:: story-with-no-worklist-subs.png
+
+Once you have a team worklist, you can link the worklist on irc or on
+the mailing list, etc, wherever it's most visible, and invite people
+to subscribe!
+
+It is possible to subscribe to email notifications for worklists, so
+that you can be kept up to date on changes in priority. These
+notifications can be toggled in the profile preferences (person icon
+on navbar, near the bottom) and are separate from the main email
+notifications, to avoid things getting spammy. :)
+
+Thanks for reading, and we hope this has been useful.
+
+Have fun, and happy task-tracking!
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