Add SLA to introduction
Change-Id: Ie6e8a5cc4d817fa87da7c88824f4986a4207133c Closes-Bug: #1414104
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@ -14,8 +14,10 @@ High availability systems seek to minimize two things:
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Most high availability systems guarantee protection against system downtime
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and data loss only in the event of a single failure.
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However, they are also expected to protect against cascading failures,
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where a single failure deteriorates
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into a series of consequential failures.
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where a single failure deteriorates into a series of consequential failures.
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Many service providers guarantee :term:`Service Level Agreement (SLA)`
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including uptime percentage of computing service, which is calculated based
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on the available time and system downtime excluding planned outage time.
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Redundancy and failover
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~~~~~~~~~~~~~~~~~~~~~~~
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